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Avaya 7492X : Avaya Aura Call Center Elite Support Exam

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Exam Number : 7492X
Exam Name : Avaya Aura Call Center Elite Support
Vendor Name : Avaya
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7492X exam Format | 7492X Course Contents | 7492X Course Outline | 7492X exam Syllabus | 7492X exam Objectives

Exam ID : 7492X
Exam Title : Avaya Aura� Call Center Elite Support Exam
Questions : 52
Pass Marks : 35 (68%)
Duration : 90 min.
Exam Type : Multiple Choice

Exam Objectives: The exam covers the following learning objectives:

- Describe virtual routing such as:
- Look Ahead interflow (LAI)
- Enhanced Interflow
- Basic Service Routing (BSR)
- Adjunct Routing
- Network Call redirection (NCR)
- Troubleshoot using the Communication Manager Denial Event.
- Describe the troubleshooting tools in CM and apply troubleshooting command such as �list trace vdn�, �list trace vector� and �list trace station�
- Describe the troubleshooting tools in CM and apply troubleshooting commands such as �list trace vdn�, �list trace vector� and �list trace station�
- Describe Business Advocate (BA) with fundamental call center questions
- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
- Troubleshooting the Avaya Aura� Media Server.
- Describe the vector variable operations.
- List Trace, Display Events, and List Usage.
- Troubleshoot common call vectoring issues.
- Describe the Best Service Routing feature in Avaya Aura� Call Center Elite.
- Describe the Best Service Routing in a multisite environment
- Describe the Service Level Maximizer (SLM)
- Describe the capabilities and features of Dynamic Business Advocate.
- Prerequisite Knowledge Review the learning map for any prerequisite information.

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Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.

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all of the ultimate headphones for working at domestic in 2021 | 7492X exam dumps and exam Questions

if you work remotely, you can also have already found out that a official pair of headphones -- or headset, as office headphones are sometimes known as -- is an essential a part of a setup where your office mates may additionally encompass loud kids or a further grownup noisily taking Zoom calls in a nearby room. The top-rated headphones for working from domestic can aid isolate you from all these disruptive forces and assist you center of attention on the assignment at hand.

Headphones used for working should still offer appropriate-notch sound nice and comfort (seeing that you are going to be donning them for hours on end). They may still additionally include stunning communications features for making voice calls, together with any variety of video chats. good noise discount is essential, as is being in a position to hear your own voice in the headphones as you talk (so that you do not grow to be shouting). first rate battery life also helps. at last, multipoint Bluetooth pairing, which lets you switch without difficulty between two gadgets, is one more noteworthy function within the domestic-workplace ambiance.

a few of you may be attempting to find a headset or headphones designed to work with Unified Communications applications and certified for Skype for company, optimized for Microsoft Lync and correct for softphones from Cisco, Avaya and Skype. I've included some UC headphones on this checklist of the superior headphones for work, but the majority of those are mainstream consumer headphones that also work well on the go.

examine extra: ultimate inexpensive VPN: Three alternatives for working from domestic

David Carnoy/CNET

Sony's earlier WH-1000XM3 turned into an outstanding noise-canceling headphone. but if it had a weak spot, it changed into its voice-calling capabilities, especially in noisier environments. the brand new WH-1000XM4 has improved in that area and additionally provides multipoint Bluetooth pairing so you can connect to two contraptions -- corresponding to your phone and computer -- at the same time. That ability that if a name comes in while you are the usage of the headphones together with your computing device the audio will swap to your telephone for those who reply the call.

The Bose Noise Cancelling Headphones seven-hundred probably still have a moderate side for voice calls, however the 1000XM4 is arguably a tad extra comfortable and also has every other moderate advancements to its noise canceling and sound that makes it a good all-around alternative for working from domestic.

read our Sony WH-1000XM4 overview.

Now playing: Watch this: Sony WH-1000XM4: The premier noise-canceling headphone gets...

6:42

Sarah Tew/CNET

The Bose Noise Cancelling Headphones seven hundred, the long-awaited successor to Bose's QuietComfort 35 II model, may not be a quantum bounce forward, but these headphones present just a little superior sound and noise cancellation along with true-notch headset efficiency for voice calls. they are a powerful all-around audio performer with up to 20 hours of battery existence and a greater long lasting design than their predecessor (some locate the QuietComfort 35 II headphones somewhat extra comfy).

At launch, they can charge $four hundred, but they've these days come down in price. we now have seen the white version dip as low as $299 whereas the black and silver versions have hit $340. That said, the new Sony WH-1000XM4 headphones, their closest competitor, has additionally viewed high-quality coupon codes.

they're also now available in a UC edition that includes a Bose USB Bluetooth hyperlink module for prepairing with PCs. That model -- Bose Noise Cancelling Headphones 700 UC -- is Microsoft teams-certified.

examine our Bose Noise Cancelling Headphones seven-hundred evaluation.

David Carnoy/CNET

Plantronics' common Voyager focus UC has long been considered one of the crucial greatest work-from-any place headsets. Now we get the Voyager center of attention 2 UC from Poly (the company Plantronics morphed into after it got Polycom), and or not it's more advantageous in a couple of approaches, including more suitable noise discount (it be stellar), two degrees of energetic noise canceling, multiplied battery life (as much as 19 hours with ANC off and sixteen hours with it on) and sophisticated instant latitude with Bluetooth 5.1.

which you could pair the Voyager focal point 2 UC along with your laptop with the blanketed USB dongle or your telephone (or pill) via Bluetooth. it could possibly also hook up with a desk telephone if you are looking to carry it to the office. additionally worth noting: The growth microphone has a mute button on it, however in the event you flip it up it additionally immediately mutes the microphone. The normal Voyager focus doesn't mute in case you lift the increase microphone.

The focus 2 is available in several diverse types, including USB-A and USB-C fashions and a edition it truly is Microsoft teams certified. that you may get the headset via itself or in a bundle that comprises a charging dock. All versions consist of a pleasant protecting carrying pouch.

The Voyager focal point 2 UC is expensive however presents stunning efficiency and is rather at ease for an on-ear headphone. It also sounds respectable for music listening with properly distinctive sound and plentiful bass. it will probably not be reasonably up to the level of the Sony WH-1000XM4 for track, but it surely presents a nice tune listening journey for a work-centric headset.

The fashioned Voyager center of attention UC (see beneath) will also be had for closer to $one hundred fifty, so are expecting this next-gen to come down in rate with time. I have no idea if or not it's price double the fee, but it certainly performs better and has a swankier design than the common.

Sarah Tew/CNET

besides the fact that they do not sound rather as magical as you would hope a $249 model would (they frequently get discounted to $200, despite the fact), the Apple AirPods seasoned nevertheless be able to be a fine pair of authentic-wireless earphones with noise cancellation. that's generally due to their winning design and healthy, improved bass efficiency and useful noise canceling -- and now they have been updated with spatial audio, a brand new digital-sound mode for looking at movies and tv indicates (most effective works with iPhones and iPads operating iOS 14).

They feature wonderful name nice, with good noise discount and the potential to hear your voice in the buds as you speak. Their transparency mode is excellent (it allows you to hear the outdoor world as if you weren't wearing headphones) and Apple clients should word that the AirPods pro can easily swap between Apple contraptions provided that they may be all logged into the same iCloud account.

examine our Apple AirPods pro overview.

Jabra

launched in mid-2020, the Jabra Elite 45h became essentially billed as the most desirable on-ear headphone for the funds. whereas there is nothing terribly fancy about it is one of the superior on-ear headphone values at this time, with decent sound first-rate, a sturdy design and comfortable fit (for on-ear headphones, anyway). moreover, it performs smartly as a headset for making calls and contains a sidetone feature that permits you to hear your voice in the headphones so you don't speak too loudly. Battery life is additionally good and it has multipoint Bluetooth pairing so you can hook up with both your laptop and your smartphone on the identical time and easily swap between both should a name are available in on your cell (it typically works).

purchasable in distinctive colour alternate options, it lists for $100 but sporadically gets discounted to $70 and often less (once in a while definite hues cost less than others).

notice that the $250 Evolve2 65, which has an built-in increase microphone, is nearly the souped-up workplace edition of this headphone.

David Carnoy/CNET

AfterShokz has turned its Aeropex ($a hundred and sixty) bone-conduction headphones into a greater communications-friendly headset with an integrated growth microphone. considering the fact that these depart your ears open (the sound is performed through your cheekbone), they aren't for individuals who want to seal their ears out from backyard noise. rather, the concept is so that you can hear every little thing around you without needing anything overlaying your ears or jammed interior them. Some folks locate that releasing.

whereas AfterShokz are arguably the greatest-sounding bone-conduction headphones, they don't seem to be exceptional-sounding for music because they may be missing in the bass department. despite the fact, they're wonderful for speech in order that they work very well as a headset for making calls, with decent noise reduction. These also have multipoint-Bluetooth pairing, so that you can pair them along with your cellphone and computer and simply switch to your cellphone if a name is available in while you're to your laptop. (here are the guidelines on the way to use it.)

provided that you don't mind the publication microphone, that you could use the OpenComm for wearing actions as smartly. The Aeropex and other AfterShokz headphones are favorites for runners who wish to hold their ears open to hear the outdoor world for safety motives. they're also water-resistant. The only draw back is they require a proprietary charging cable instead of USB-C. Battery lifestyles is rated at 16 hours of speak time and eight hours of listening time.

David Carnoy/CNET

common for its value headphones and earbuds, JLab has launched a pair of on-ear headphones with an integrated growth microphone (it may also be turned around up when simply being attentive to track) and multipoint Bluetooth pairing so that you can connect them to your phone and computer concurrently. i'm more a fan of the Jabra Elite 45h, which list for $a hundred but always sell for round $seventy five. but when you don't wish to spend reasonably that a great deal, the Go Work is an exceptional headphone -- and headset -- for its modest price. it be also comfy to wear with a lightweight design. You won't mistake these for premium headphones but the construct nice looks first-class.

Battery lifestyles is rated at as much as forty five hours at moderate volume stages, and you can mute calls using the multifunction button (an LED lights up on the conclusion of the increase mic when the name is muted). i wouldn't name the sound first-rate for track listening and the headset performance stellar, but it surely's decent, notably for the expense. For song listening, there's ample bass and clarity and a cable is protected for wired use. The headphones charge via USB-C.

David Carnoy/CNET

i used to be partial to inventive's common Sound Blaster Jam headphones that got here out in 2015 and had a decidedly retro seem and think, with first rate sound for the funds. Now they are attainable in a 2.0 version that has some key improvements, including Bluetooth 5.0, USB-C charging, better name pleasant and multipoint Bluetooth pairing that allows you to pair it to 2 contraptions concurrently. Battery life is rated at as much as 22 hours.

i was able to pair the headphones with a Mac Mini and an iPhone 12 pro and then switch audio between them. frequently when pairing Bluetooth headphones with Mac and home windows PCs, one could encounter some concerns, however once I got the headphones paired with both my notebook and make contact with, they made a very good pair of labor-from-domestic headphones. additionally, the price is appropriate for fogeys hunting for a decent set of youngsters' headphones for far flung getting to know and familiar use.

relaxed for on-ear headphones, the Jam V2s are light-weight and have nicely balanced sound with good aspect and bass that's abundant however now not overpowering. call excellent changed into respectable in my exams with callers saying they may hear me neatly even on the noisy streets of long island. No elevate pouch is protected, however you do get an additional set of foam ear pads, which is good, as a result of they are going to wear out over time.

The headphones have genuine buttons for controlling volume and playback, and there's aptX guide for instruments that aid the wireless streaming codec.

David Carnoy/CNET

Apple's AirPods Max noise-canceling headphones charge a whopping $549. but when you're an Apple-centric adult who works on a MacBook and additionally has an iPhone (and perhaps an iPad), like other AirPods, the Max assist you to without problems hook up with dissimilar Apple contraptions concurrently (provided that you're signed into your iCloud account on all of the instruments) and switch between them. if you are on a Zoom teleconference and a name comes in in your iPhone, the AirPods Max immediately swap to the iPhone if you choose up the name.

They sound extraordinary, and with all their microphones they do a brilliant job selecting up your voice and cutting back ambient noise. apart from their excessive fee, their different expertise draw back is their heavy weight. youngsters I discovered them comfortable, some americans have situation with their weight.

examine our Apple AirPods Max assessment.

David Carnoy/CNET

No earbuds are ideal, of course, and never every person will love the healthy of the Sony WF-1000XM4 buds or be able to afford their high cost. but when you're hunting for top notch-sounding earbuds with first rate noise canceling, strong voice-calling capabilities and first rate battery life, these buds investigate the entire boxes.

regrettably, they don't function multipoint Bluetooth like the over-ear WH-1000XM4 (it be in reality their only lacking feature), however their voice-calling capabilities have significantly enhanced. that you may pair these with diverse devices but they might not immediately switch between your notebook and get in touch with when a call is available in.

study greater: The ideal price range smartwatches beneath $100

David Carnoy/CNET

Jabra lately launched the Evolve2 30, a new greater low in cost wired on-ear workplace headset with an built-in growth microphone. it be light-weight and cozy and is derived in USB-C and USB-A versions, as well as stereo and mono versions (i tried the USB-A stereo version). regrettably, it be hard to get in the intervening time -- curiously, there's loads of demand for office headphones/headsets at this cost element.

The headphones are adequate for track listening but they're essentially intended for voice functions. They characteristic twin microphones -- one for picking out up your voice and the other to help reduce ambient noise round you so callers can hear you improved.

Shure

when you are hunting for a clear-sounding headphone with greater of a neutral sound profile, the neatly-developed Shure Aonic 50 is that noise-canceling headphone. The treble is obvious and articulate and the bass is smartly-described but may be a bit underpowered for people that want a bit extra oomph. The noise canceling is decent however not fairly as much as the level of desirable noise-canceling models from Bose and Sony that cost rather less.

The headphones fold flat but they're just a little cumbersome, as is their case. however they work very smartly as a headset for making calls -- Shure is time-honored for making spectacular microphones -- in order that they're a good work-from-home headphone that is comfy to put on (however could be a bit large for some individuals).

whereas the Aonic 50 initially suffered a little bit from being a little too costly (it begun out at $400 but has now come right down to as low as $250 for the brown edition), it be a brilliant headphone that appears constructed to ultimate. Battery life is rated at 20 hours -- the headphone can charge by the use of USB-C -- and it helps loads of audio codecs, together with aptX, aptX HD, aptX Low Latency audio, Sony LDAC, AAC and SBC.

David Carnoy/CNET

when you are looking for a souped-up edition of the Elite 85h, the these days launched Evolve2 85 offers even more advantageous telephony alternate options along with a Unified Communications USB dongle for PCs. whereas it has equivalent sound first-class to the 85h, it has an up to date audio chipset, a hideaway increase arm and two further microphones (10 altogether, with the extra two within the increase arm) for noise reduction and deciding on up your voice. Its build best is additionally a step up. A Microsoft groups-certified version is obtainable for those that want it.

I discovered it comfortable to put on over a couple of hours -- it presents an fabulous 37 hours of battery lifestyles or a little greater than the Elite 85h.

draw back: It lists for a whopping $450 however now and again sells for less.

David Carnoy/CNET

This commercial enterprise-degree model from Epos is virtually a souped-up version of the Sennheiser PXC 550 with sophisticated telephony and computer connectivity. it be at ease and has astonishing noise-canceling. The voice performance is suitable-notch and it be Microsoft groups licensed. Battery lifestyles is rated at 30 hours, which is awfully respectable.

The only downside is that it still makes use of Micro-USB as a substitute of USB-C for charging (the brand new Sennheiser PXC 550 II has USB-C).

whereas its list expense is $four hundred, you could opt for it up for only $300.

David Carnoy/CNET

currently, Jabra introduced its new Elite 7 energetic and Elite 7 pro earbuds, however the Elite 85t should still stick round for a long time and will confidently be discounted. it be a a bit of bigger version of the 75t that points more effective active noise canceling. Its new oval-fashioned information are designed to offer users a greater comfy fit, however the Elite 75t might also in reality be an improved healthy for some individuals's ears.

The Elite 85t includes a wireless charging case (or not it's a $20 upgrade for the Elite 75t), larger 12mm drivers for stronger sound and 6-microphone expertise -- three on each and every ear, two on the outside, one on the internal -- for more desirable voice calling with improved noise reduction (four of the microphone are used for lively noise canceling).

like the Elite 75t (and new Elite 7 energetic and Elite 7 seasoned), these earbuds feature multipoint Bluetooth pairing so you can pair them along with your cell and computer at the equal time (and take calls with your mobilephone when they come in). they are IPX4 splash-resistant and convey 5 and a half hours of battery life with noise canceling on and 7 hours with it off. read our Jabra Elite 85t review.

David Carnoy/CNET

Microsoft's over-ear noise-canceling floor Headphones 2 have been launched past in 2020, and the greatest trade from their predecessor is the price: The normal floor Headphones launched at $350, whereas the Headphones 2 can charge $250. just like the normal, there is a whole lot to love about this second-gen model. whereas they've lost their fingers-free Cortana voice-handle feature (a change no one will lament) and the sound nice hasn't greater (or not it's reasonably first rate but no longer stellar), the combination of some small design tweaks, more advantageous battery existence, upgraded Bluetooth and the brand new reduce price aid bump their ranking up and make them more recommendable.

Their multipoint Bluetooth pairing means lets you pair them with two contraptions at the same time (comparable to a pc and call) and at once swap the audio from every device to the headphones. it's an attractive characteristic from a piece-from-home standpoint, and these additionally work neatly for making voice calls to your phone.

examine our Microsoft surface Headphones 2 evaluate.

David Carnoy/CNET

whereas Logitech calls its Zone wireless a headset, it be in reality an on-ear lively noise-canceling headphone with an built-in boom mic. What makes it interesting is for you to set it on a Qi instant charging pad to juice up its battery, which is rated for up to 15 hours of battery existence speak time or track listening. The headset additionally costs by way of Micro-USB.

I found it to be a snug healthy, particularly for an on-ear headphone, and it's excellent for making calls, with a sidetone characteristic that lets you hear your voice interior the headset so you do not communicate too loudly whereas having conversations. Its best disadvantage is that the headset sounds just adequate for song and audio listening, no longer excellent. but when communications is a precedence at work, here's a good selection for a headset, while it be no longer really meant to be a cellular headphone, you can stroll around with it simply satisfactory and its multidevice pairing feature means that you can without difficulty swap between your telephone and a computer.

read our Logitech Zone instant first take.

David Carnoy/CNET

Samsung's Galaxy Buds seasoned are somewhat advanced to the brand new, a bit more low-cost Galaxy Buds 2 -- at the least when it involves sound, noise-canceling performance and water-resistance (they are utterly water-resistant). They also have a couple of points lacking from the Buds 2, including Samsung's new 360 Audio digital surround function this is corresponding to Apple's spatial audio (360 Audio handiest works with definite Galaxy contraptions, however the checklist is growing to be).

The Buds professional are in most cases surprising, besides the fact that children just how first rate you consider they are will eventually rely on how neatly they suit your ears. For some individuals, the smaller Galaxy Buds 2 can be the more advantageous healthy -- and better choice.

The Buds professional performed very neatly in my voice-calling assessments. Samsung says they've three microphones, plus a Voice Pickup Unit, and they're equipped with noise-reduction know-how that helps dispose of wind noise in selected. Callers spoke of my voice sounded a dash clearer when i was the use of the AirPods professional, but the noise reduction became decent with the Buds professional and americans noted they may hear me smartly even in relatively noisy environments. just like the Galaxy Buds Plus, whereas they quite simply swap between Samsung Galaxy devices, they wouldn't have genuine multipoint Bluetooth pairing (for connecting to 2 contraptions simultaneously). however, they do include Microsoft's Swift Pair characteristic, which allows for to extra with no trouble pair them to a home windows 10-primarily based pc.

examine our Samsung Galaxy Buds seasoned evaluate.

Amazon

An oldie however goodie, the Plantronics Voyager focus UC means that you can switch between a Bluetooth connection (on a smartphone or tablet) and a laptop. this is a light-weight, comfortable on-ear headphone that has stunning noise reduction and a retractable growth microphone so people haven't any difficulty listening to your voice (and you can hear your voice within the headphones).

Jabra

Jabra's Evolve 65e UC ($210) is an round-the-neck model that presents a cushty, comfortable fit. (You get three sizes of stabilizing fins along with three sizes of ear suggestions.) This edition is Skype for enterprise and UC licensed and the protected USB Bluetooth adapter means that you can be linked to your pc (home windows or Mac) concurrently your smartphone.

whereas this headphone is first rate for tune listening -- or not it's a little shy on the bass -- it excels as a headset for making a telephone name, with respectable noise reduction, particularly wind noise. The built-in inline microphone sits close to your mouth so americans haven't any issue listening to you. Battery existence is rated at 13 hours.

notice that this is the company-grade edition of the Elite 65e. Jabra also makes the step up Evolve 75e UC that prices about $50 more and features energetic noise canceling. I failed to suppose the noise canceling changed into top notch, besides the fact that children, so it be likely most excellent to save the funds and get the 65e UC.

Sarah Tew/CNET

Apple owns Beats, and one of the vital pluses of that relationship is that an awful lot of the technology that went into the AirPods also went into Beats' authentic instant earphones, the Powerbeats professional. just like the AirPods, these true instant earbuds with ear hooks are amazing for calls, and with a noise-setting apart design, they maintain more ambient noise out so you can hear callers (and song and audio) enhanced. They even have somewhat of sidetone so you can hear your voice inside the buds when making calls, and Apple clients have an easy time switching between their iCloud gadgets.

read our Beats Powerbeats professional overview.

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